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ITIL Foundation Birmingham, Milton Keynes, Reading, Bristol, Manchester, Edinburgh, Leeds and Training Centres Across the UK

ITIL V3 Foundation Certificate in IT Service Management


ITIL V3 is the latest version of ITIL and this Foundation course certification covers all the ITIL basics and terminology and is a pre-requisite to all further ITIL V3 qualifications. The course is available at over 18 different training centres throughout the UK and in Scotland and Ireland. ITIL (APMG accredited) training centre locations include London, Manchester, Exeter, Bristol, Birmingham, Leeds, Chesterfield, Reading, Milton Keynes, Edinburgh and Dublin. See here for the full list: ITIL V3 locations

The ITIL V3 training course is a three day, instructor-led public training course during which delegates will gain an understanding of ITIL V3 terminology, its structure, basic concepts and the principles of ITIL V3 practices for Service Management. The exam leading to the ITIL V3 Foundation certification is on the last day of the course.

ITIL V3 Foundation Training Objectives

This foundation training course provides staff (from service delivery managers to practitioners) with an understanding of ITIL's key concepts, core processes and functions that your organisation requires in order to promote successful IT Service Management.

ITIL V3 Foundation Certification

ITIL V3 Foundation also prepares delegates for the ITIL Foundation Examination on the third day. The training course is based upon the ITIL best practice Service Lifecycle approach.

On the ITIL v3 Foundation course delegates will learn:

  1. how an integrated IT Service Management framework, based on ITIL best practice guidelines, can be adopted and adapted within their own organisations.
  2. how to successfully introduce an integrated IT Service Management framework based on the ITIL best practice service lifecycle approach.

ITIL V3 Foundation Training Cost: £850.00 plus VAT (course code FSIPUB126)

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ITIL V3 Foundation Certificate in IT Service Management - Locations

ITIL V3 Foundation Certfication South West

  • Bristol
  • Exeter, Devon
  • Bournemouth, Dorset
  • Swindon, Wiltshire

ITIL V3 Foundation Certfication South East

  • Milton Keynes, Buckinghamshire
  • Reading, Berkshire
  • London

ITIL V3 Foundation Certfication Midlands

  • Birmingham, West Midlands
  • Chesterfield, Derbyshire
  • Hinckley, East Midlands

ITIL V3 Foundation Certfication The North

  • Leeds, West Yorkshire
  • Manchester, Lancashire (Altrincham)
  • Manchester, Lancashire Stockport
  • Washington, Tyne and Wear

ITIL V3 Foundation Certfication Scotland

  • Aberdeen, Aberdeenshire
  • Edinburgh, Midlothian
  • Glasgow, Lanarkshire

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What is ITIL?

ITIL (The Information Technology Infrastructure Library) is a collection of policies and practices which are used in the day-to-day management of information technology, IT infrastructure and the delivery of information technology services. ITIL has been designed to provide a set of best-practices and procedural safeguards which can be adapted for the delivery and service management of IT in any organisation or business. This includes the design and strategic deployment of IT service delivery, the implementation of safeguards to ensure the quality of IT service management, and the continual improvement management of service delivery.

The ITIL qualification (version 3) is administered by the ITIL Certification Management Board, and the exams managed by the APMG including Foundation, Intermediate and Expert qualifications.

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Training Course FAQs

1. What are the maximum class sizes at public training events?
Maximum class sizes depend on the size of the training rooms at the centre you attend. Usually the maximum number of places will be either 10 or 12.

2. How do I book a training course?
Please contact us by telephone or email to discuss your requirements. Once you have decided upon the right course, training centre and date we will email a booking form for you to complete. From there the process is very straightforward. Once your course booking is confirmed you will receive an invoice by email and your joining instructions providing all the information you need for your training course will follow shortly after that. For courses that require pre-reading you will be sent this in good time before your start date.

3. What is the difference between a closed course and a public training course?
A public training course is open to anyone who has made a booking for that event, whereas a closed course is reserved exclusively for delegates from your company.

4. Can I book a closed training course?
If you have a small group or groups that require training, then we can offer available dates at training centres around the UK and at a very cost effective price. There is also an option to send a trainer out to your premises for many of the Microsoft courses we offer, so please ask about this too.

5. How do I pay for my course?
Payment is either by BACs or cheque and is payable 7 days from the invoice date or 14 days prior to the commencement of your training, whichever is sooner. If you think that you are going to have difficulty getting payment to us on time then you should let us know immediately.
If you need to put us on an approved suppliers list or raise a purchase order, please let us know.

6. What information do I need to provide when I make a query about a course?
We usually need the following information.

  • The software package, course title or training course code
  • The course level, e.g. beginners, intermediate or advanced or levels 1, 2 or 3
  • The number of delegates that will be attending
  • The software version you require, e.g. 2010 or 2013
  • Your full name, email address and telephone number
  • Your full company name and address
  • Please also make us aware of any accessibility requirements

7. What are the training hours?
Teaching is usually between 9.30am and 16.30pm and delegates are asked to arrive a good 15-30 minutes before the start time for registration purposes. Please consult your joining instructions for confirmation of training course hours.

8. Do you run courses on a weekend or evening?
There are no public training courses available on a weekend or evening. If this is something that you need then you should contact local colleges who may be able to help.

9. Do you offer residential courses?
At the moment we do not offer residential training courses. However, if you require accommodation, on your booking form there are promotional codes for hotels in many locations including the following: Beverley, Birmingham, Bracknell, Chester, Colchester, Huddersfield, Kingston Upon Thames, Leeds, Manchester, Matlock, Rutland, Sandbach, Seven Oaks, Stanstead, Sutton Coldfield, Warwick and Worcester. For public bookings there will also be a link to further hotel deals on your joining instructions.

10. How do I find my training centre?
The full address and contact telephone number of your training centre will be provided with your joining instructions, as well as a map and directions. Most training centres are in city centre locations and within easy reach of rail, road and public transport links.

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