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ITIL Courses Leeds, London, Milton Keynes, Newcastle, Stockport, Liverpool, Bournemouth

Please note that we are presently closed between the dates of 31/07 and 23/08. We will be available to take new bookings on our return.

Along with our partners, QA Ltd, we offer the full range of ITIL version V3 courses and exams at QA's AMPG accredited training facilities at preferential prices for our customers. Whether you are looking to get started with an ITIL Foundation course, need to map out your journey through the Lifecycle and Capabilities intermediate courses, or complete the ITIL learning programme by sitting your Managing Across the Lifecycle (MALC) course and exam, we can offer all the benefits and guarantees of QA's highly popular learning programmes. Contact us to make your booking, for course outlines, scheduled course dates or more information. If you don't see the course you are looking for, it is probable that we are able to provide it, so please enquire. Closed courses and onsite courses for small groups are also available.

If you are just starting out with ITIL and wondering where to begin, you should read our ITIL V3 Foundation Certificate in IT Service Management page.

ITIL training courses are available at training centres including Birmingham, Bristol, Edinburgh, Glasgow, Leeds, London, Manchester, Milton Keynes, Newcastle, Reading and Stockport. Please contact us for information about venues and course dates.

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ITIL Public Courses

New to ITIL V3

  • FSIPUB133 ITIL3 V3 One Day Overview training Birmingham - 1 day course £300.00 plus VAT
  • FSIPUB136 ITIL V2 - V3 Bridging training Manchester, Leeds, London - 1 day course £300.00 plus VAT
  • FSIPUB126 ITIL Service Management Foundation training London, Leeds, Manchester, Bristol, Exeter, Birmingham, Hinckley, Milton Keynes, Newcastle, Stockport, Liverpool, Bournemouth, Reading, Swindon, Aberdeen, Glasgow, Edinburgh - 3 day course £850.00 plus VAT

Once you have your ITIL V3 Foundation or V3 Bridging, you are ready to proceed with courses contributing towards your Diploma in Service Management, and will have acquired 2 points towards the total of 17 needed in order to proceed to the Managing Across the Lifecycle training course. You can now choose training courses from the Service Management Lifecycle and Service Management Capabilities streams.

NOTE: for the Manager's Bridging course see below

ITIL Service Management Lifecycle Training Courses (each course is worth 3 points towards the Service Management Diploma)

  • FSIPUB142 ITIL Lifecycle - Service Operations training London, Leeds, Manchester, Bristol, Exeter, Birmingham, Hinckley, Milton Keynes, Newcastle, Liverpool, Aberdeen, Glasgow, Edinburgh - 3 day course £975.00 plus VAT
  • FSIPUB143 ITIL Lifecycle - Service Transition training Manchester, London, Leeds, Bristol, Exeter, Birmingham, Hinckley, Newcastle, Liverpool, Glasgow, Edinburgh - 3 day course £975.00 plus VAT
  • FSIPUB146 ITIL Lifecycle - Service Design training Manchester, London, Leeds, Bristol, Exeter, Birmingham, Hinckley, Newcastle, Glasgow, Edinburgh - 3 day course £975.00 plus VAT
  • FSIPUB147 ITIL Lifecycle - Service Strategy training Manchester, London, Leeds, Bristol, Exeter, Birmingham, Hinckley, Newcastle, Glasgow, Edinburgh - 3 day course £975.00 plus VAT
  • FSIPUB148 ITIL Lifecycle - Continual Service Improvement training Manchester, London, Leeds, Bristol, Exeter, Birmingham, Hinckley, Newcastle, Liverpool, Glasgow, Edinburgh - 3 day course £975.00 plus VAT

ITIL Service Management Capabilities Training Courses (each course is worth 4 points towards the Service Management Diploma)

  • FSIPUB139 ITIL Capability - Operational Support and Analysis training Manchester, Leeds, London, Milton Keynes, Aberdeen, Edinburgh, Glasgow, - 5 day course £1500.00 plus VAT
  • FSIPUB140 ITIL Capability - Release, Control and Validation training Manchester, Leeds, London, Birmingham, Glasgow - 5 day course £1500.00 plus VAT
  • FSIPUB141 ITIL Capability - Service Offerings and Agreements training Manchester, Leeds, London, Birmingham, Edinburgh, Glasgow - 5 day course £1500.00 plus VAT
  • FSIPUB145 ITIL Capability - Planning, Protection & Optimisation training Manchester, Leeds, London, Birmingham, Newcastle, Edinburgh - 5 day course £1500.00 plus VAT

Once you have acquired your 17 points from the ITIL Service Management Capabilities and ITIL Service Management Lifecycle, you can then proceed to the ITIL Managing Across the Lifecycle training course which allows to gain the extra 5 points you need for the Service Management Diploma.

  • FSIPUB144 ITIL - Managing Across the Lifecycle training Manchester, Leeds, London, Birmingham, Bristol, Exeter, Edinburgh - 5 day course £1750.00 plus VAT

ITIL Managers Training Courses

NOTE: If you already hold both of the ITIL Manager's qualifications for ITIL version 2 then you are entitled to sit for the Manager's bridging course, in order to attain your ITIL V3 Service Management Diploma.

  • FSIPUB138 ITIL Manager Revision and Exam Manchester, Leeds, London - 2 day course £650.00 plus VAT
  • FSIPUB137 ITIL V2 - V3 Manager's Bridge training Manchester, Leeds, London - 5 day course £1750.00 plus VAT

Other ITIL Training Courses

  • FSIPUB131 ITIL Service Support training Manchester and Leeds - 5 day course £1750.00 plus VAT
  • FSIPUB132 ITIL Service Delivery training Manchester and Leeds - 5 day course £1750.00 plus VAT

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What is ITIL?

ITIL (The Information Technology Infrastructure Library) is a collection of policies and practices which are used in the day-to-day management of information technology, IT infrastructure and the delivery of information technology services. ITIL has been designed to provide a set of best-practices and procedural safeguards which can be adapted for the delivery and service management of IT in any organisation or business. This includes the design and strategic deployment of IT service delivery, the implementation of safeguards to ensure the quality of IT service management, and the continual improvement management of service delivery.

The ITIL qualification (version 3) is administered by the ITIL Certification Management Board, and the exams managed by the APMG including Foundation, Intermediate and Expert qualifications.

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Training Course FAQs

1. What are the maximum class sizes at public training events?
Maximum class sizes depend on the size of the training rooms at the centre you attend. Usually the maximum number of places will be either 10 or 12.

2. How do I book a training course?
Please contact us by telephone or email to discuss your requirements. Once you have decided upon the right course, training centre and date we will email a booking form for you to complete. From there the process is very straightforward. Once your course booking is confirmed you will receive an invoice by email and your joining instructions providing all the information you need for your training course will follow shortly after that. For courses that require pre-reading you will be sent this in good time before your start date.

3. What is the difference between a closed course and a public training course?
A public training course is open to anyone who has made a booking for that event, whereas a closed course is reserved exclusively for delegates from your company.

4. Can I book a closed training course?
If you have a small group or groups that require training, then we can offer available dates at training centres around the UK and at a very cost effective price. There is also an option to send a trainer out to your premises for many of the Microsoft courses we offer, so please ask about this too.

5. How do I pay for my course?
Payment is either by BACs or cheque and is payable 7 days from the invoice date or 14 days prior to the commencement of your training, whichever is sooner. If you think that you are going to have difficulty getting payment to us on time then you should let us know immediately.
If you need to put us on an approved suppliers list or raise a purchase order, please let us know.

6. What information do I need to provide when I make a query about a course?
We usually need the following information.

  • The software package, course title or training course code
  • The course level, e.g. beginners, intermediate or advanced or levels 1, 2 or 3
  • The number of delegates that will be attending
  • The software version you require, e.g. 2010 or 2013
  • Your full name, email address and telephone number
  • Your full company name and address
  • Please also make us aware of any accessibility requirements

7. What are the training hours?
Teaching is usually between 9.30am and 16.30pm and delegates are asked to arrive a good 15-30 minutes before the start time for registration purposes. Please consult your joining instructions for confirmation of training course hours.

8. Do you run courses on a weekend or evening?
There are no public training courses available on a weekend or evening. If this is something that you need then you should contact local colleges who may be able to help.

9. Do you offer residential courses?
At the moment we do not offer residential training courses. However, if you require accommodation, on your booking form there are promotional codes for hotels in many locations including the following: Beverley, Birmingham, Bracknell, Chester, Colchester, Huddersfield, Kingston Upon Thames, Leeds, Manchester, Matlock, Rutland, Sandbach, Seven Oaks, Stanstead, Sutton Coldfield, Warwick and Worcester. For public bookings there will also be a link to further hotel deals on your joining instructions.

10. How do I find my training centre?
The full address and contact telephone number of your training centre will be provided with your joining instructions, as well as a map and directions. Most training centres are in city centre locations and within easy reach of rail, road and public transport links.

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ITIL Training Courses

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Managing Lifecycle


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