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ITIL Certification Training Courses And ITIL Qualifications

Public Courses | Onsite Courses | Course List

ITIL V3We offer a full range of ITIL training courses with exams ultimately leading to the ITIL V3 Expert in IT Service Management at the end of the training certification track. Whether you just want to take the ITIL v3 Foundation training course, or progress to the intermediate courses in the Lifecycle and Capabilities streams, or even take it all the way to expert level with the final ITIL v3 Managing Across the Lifecycle (MALC) training course there are options here for you including public ITIL courses for individuals as well as closed courses delivered at your workplace for small group training.

Your first stepping stone with ITIL is the ITIL Foundation training course and exam passing which earns the Foundation Certificate in Service Management. This course is also worth the first 2 points towards the ITIL Expert certification in IT Service Management.

Following this you can choose courses from the ITIL Capability and Lifecycle Streams. Lifecycle courses are each worth 3 points and Capability training courses 4 points. You need a total of 17 points including your 2 Foundation points to move on to the Managing Across the Lifecycle course which is worth the final 5 points which you need to achieve the ITIL Expert certification in IT Service Management.

To help you achieve best practice and service consistency throughout your organisation we also offer IT Service Management Consultancy (read more here: ITIL Consultancy).

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Public ITIL Training Courses

ITIL training courses are available at public venues including Birmingham, Bristol, Edinburgh, Glasgow, Leeds, London, Manchester, Milton Keynes, Newcastle, Reading and Stockport through our public course ITIL training partners. Please contact us for ITIL course schedules and outlines.

If you are just starting out with ITIL and wondering where to begin, you should read our ITIL V3 Foundation Certificate in IT Service Management page.

For intermediate Lifecycle and Capabilities ITIL public training courses see here: ITIL intermediate training courses


Onsite ITIL Training Courses at your Workplace

In partnership with ITIL training partners Framelogic we are able to offer a full range of certified ITIL training courses for small groups delivered at your workplace throughout mainland UK, whether you just want to take your ITIL Foundation, proceed through to the Intermediate Capability and Lifecycle certification tracks, or to go further with ITIL and gain your ITIL Expert certification in IT Service Management.

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ITIL V3 Foundation Certificate in Service Management training course

ITIL v3 Foundation Certificate - 3 days (2 points)


ITIL V3 LifeCycle Training Courses - Intermediate

ITIL V3 Lifecycle Certificate in Service Design - 3 days (3 points)

ITIL V3 Lifecycle Certificate in Service Strategy - 3 days (3 points)

ITIL V3 Lifecycle Certificate in Service Transition - 3 days (3 points)

ITIL V3 Lifecycle Certificate in Service Operation - 3 days (3 points)

ITIL V3 Lifecycle Certificate in Continual Service Improvement - 3 days (3 points)


ITIL V3 Capability Training Courses - Intermediate

ITIL V3 Capability Certificate in Planning, Protection and Optimisation (PPO) - 5 days (4 points)

ITIL V3 Capability Certificate in Service Offerings and Agreements (SOA) - 5 days (4 points)

ITIL V3 Capability Certificate in Release Control and Validation (RCA) - 5 days (4 points)

ITIL V3 Capability Certificate in Operational Support and Analysis (OSA) - 5 days (4 points)


ITIL Expert certification in IT Service Management

Once you have acquired 17 points from the ITIL Service Management Capabilities and/or ITIL Service Management Lifecycle, you can then proceed to the ITIL Managing Across the Lifecycle training course which allows to gain the extra 5 points you need for the ITIL Expert certification in IT Service Management.

ITIL v3 Managing Across the Lifecycle (MALC) - 5 days (5 points)


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ITIL Training Course Locations

West Yorkshire: Leeds, Bradford, Halifax, Huddersfield, Wakefield, Bingley, Pontefract, Castleford, Dewsbury, Keighley

South Yorkshire: Sheffield, Doncaster, Barnsley, Rotherham

North Yorkshire: Skipton, York, Harrogate, Wetherby, Selby, Whitby, Scarborough, Middlesbrough

Lancashire: Manchester, Preston, Blackburn, Accrington, Burnley, Oldham, Bolton, Wigan, Liverpool, Lancaster, Stockport, Southport, St. Helens, Rochdale, Bramhall, Didsbury, Altrincham

Derbyshire: Derby, Chesterfield, Dronfield, Long Eaton

Nottinghamshire: Nottingham, Ilkeston, Mansfield, Sutton in Ashfield, Worksop, Newark on Trent, Beeston

Lincolnshire: Lincoln, Gainsborough, Boston, Sleaford, Market Rasen, Grantham, Grimsby, Scunthorpe, Cleethorpes, Skegness

Leicestershire: Leicester, Loughborough, Hinckley, Melton Mowbray, Coalville, Lutterworth

Warwickshire: Warwick, Birmingham, Coventry, Nuneaton, Rugby, Solihull, Redditch, Stratford-upon-Avon, Sutton Coldfield, Wolverhampton, Dudley, Stourbridge

Cheshire: Chester, Stockport, Birkenhead, Wallasey, Runcorn, Macclesfield, Crewe, Warrington, Nantwich, Winsford, Wilmslow

Staffordshire: Stafford, Stoke-on-Trent, Wolverhampton, Walsall, Cannock, Lichfield, Tamworth

Northamptonshire: Northampton, Peterborough, Corby, Kettering, Wellingborough, Daventry

Bedfordshire: Bedford, Luton, Dunstable, Leighton Buzzard, Biggleswade, Sandy

Cambridgeshire: Cambridge, Wisbech, Ely, March, Whittlesey, Chatteris, Linton

Essex: Chelmsford, Basildon, Romford, Southend, Colchester, Harlow, Brentwood, West Ham

Herefordshire: Hereford, Ross-on-Wye, Leominster, Ledbury, Bromyard, Kington

Norfolk: Norwich, Great Yarmouth, King's Lynn, Dereham, Cromer, Hunstanton

Suffolk: Ipswich, Bury St. Edmunds, Lowestoft, Felixstowe, Sudbury, Haverhill, Bungay

Northumberland and Tyneside: Newcastle, Sunderland, Redcar, Gateshead, Whitley Bay, Chester le Street, Consett, Ponteland


What is ITIL?

ITIL (The Information Technology Infrastructure Library) is a collection of policies and practices which are used in the day-to-day management of information technology, IT infrastructure and the delivery of information technology services. ITIL has been designed to provide a set of best-practices and procedural safeguards which can be adapted for the delivery and service management of IT in any organisation or business. This includes the design and strategic deployment of IT service delivery, the implementation of safeguards to ensure the quality of IT service management, and the continual improvement management of service delivery.

The ITIL qualification (version 3) is administered by the ITIL Certification Management Board, and the exams managed by the APMG including Foundation, Intermediate and Expert qualifications.

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Training Course FAQs

1. What are the maximum class sizes at public training events?
Maximum class sizes depend on the size of the training rooms at the centre you attend. Usually the maximum number of places will be either 10 or 12.

2. How do I book a training course?
Please contact us by telephone or email to discuss your requirements. Once you have decided upon the right course, training centre and date we will email a booking form for you to complete. From there the process is very straightforward. Once your course booking is confirmed you will receive an invoice by email and your joining instructions providing all the information you need for your training course will follow shortly after that. For courses that require pre-reading you will be sent this in good time before your start date.

3. What is the difference between a closed course and a public training course?
A public training course is open to anyone who has made a booking for that event, whereas a closed course is reserved exclusively for delegates from your company.

4. Can I book a closed training course?
If you have a small group or groups that require training, then we can offer available dates at training centres around the UK and at a very cost effective price. There is also an option to send a trainer out to your premises for many of the Microsoft courses we offer, so please ask about this too.

5. How do I pay for my course?
Payment is either by BACs or cheque and is payable 7 days from the invoice date or 14 days prior to the commencement of your training, whichever is sooner. If you think that you are going to have difficulty getting payment to us on time then you should let us know immediately.
If you need to put us on an approved suppliers list or raise a purchase order, please let us know.

6. What information do I need to provide when I make a query about a course?
We usually need the following information.

  • The software package, course title or training course code
  • The course level, e.g. beginners, intermediate or advanced or levels 1, 2 or 3
  • The number of delegates that will be attending
  • The software version you require, e.g. 2010 or 2013
  • Your full name, email address and telephone number
  • Your full company name and address
  • Please also make us aware of any accessibility requirements

7. What are the training hours?
Teaching is usually between 9.30am and 16.30pm and delegates are asked to arrive a good 15-30 minutes before the start time for registration purposes. Please consult your joining instructions for confirmation of training course hours.

8. Do you run courses on a weekend or evening?
There are no public training courses available on a weekend or evening. If this is something that you need then you should contact local colleges who may be able to help.

9. Do you offer residential courses?
At the moment we do not offer residential training courses. However, if you require accommodation, on your booking form there are promotional codes for hotels in many locations including the following: Beverley, Birmingham, Bracknell, Chester, Colchester, Huddersfield, Kingston Upon Thames, Leeds, Manchester, Matlock, Rutland, Sandbach, Seven Oaks, Stanstead, Sutton Coldfield, Warwick and Worcester. For public bookings there will also be a link to further hotel deals on your joining instructions.

10. How do I find my training centre?
The full address and contact telephone number of your training centre will be provided with your joining instructions, as well as a map and directions. Most training centres are in city centre locations and within easy reach of rail, road and public transport links.

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