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ITIL Capability Certificate in Service Offerings and Agreements Training Course London, Birmingham, Manchester, Newcastle, Glasgow and Edinburgh UK Wide

Please note that we are presently closed between the dates of 31/07 and 23/08. We will be available to take new bookings on our return.

ITIL Service Offerings and Agreements Training Course IntroductionITIL V3

In partnership with Framelogic we are pleased to be able to offer certified ITIL v3 Intermediate Capability, Service Offerings and Agreements training courses onsite at your premises anywhere in the UK including London, Birmingham, Manchester, Newcastle, Glasgow and Edinburgh (see below for more course locations).

The ITIL Intermediate Qualification: Service Offerings and Agreements Certificate is a qualification in it's own right, as well as forming part of the ITIL Intermediate Capability certification stream. It is among the training courses contributing towards the ITIL Expert in IT Service Management Certificate. The purpose of this training course is to deliver a sound understanding of industry practices in Service Management as set out in the ITIL Service Capability official publications, and then to test and qualify your knowledge through the exam process.

To help you achieve best practice and service consistency throughout your organisation we also offer IT Service Management Consultancy (read more here: ITIL Consultancy).


ITIL Service Offerings and Agreements training course cost

This ITIL Service Offerings and Agreements training course can be taken at your workplace anywhere within the UK for between 3 and 15 delegates offering a cost-effective price structure for small group training (costing as little as £594.00 plus VAT per delegate for a full class, or £684.00 plus VAT per delegate for a class of 10). You will need a suitable environment at your premises including a room suitable for the exams to take place with chairs an appropriate distance apart. We would also ask that our hosts for these events are able to make provision for refreshments and lunches.

If there are only one or two delegates needing to attend please ask us about public venue training courses. Call 0844 493 3699 or email
training@foursquareinnovations.co.uk.


3 delegates £3,708 plus VAT
4 delegates £4,464 plus VAT
5 delegates £4,830 plus VAT
6 delegates £5,292 plus VAT
7 delegates £5,628 plus VAT
8 delegates £6,144 plus VAT
9 delegates £6,534 plus VAT
10 delegates £6,840 plus VAT
11 delegates £7,326 plus VAT
12 delegates £7,632 plus VAT
13 delegates £8,034 plus VAT
14 delegates £8,484 plus VAT
15 delegates £8,910 plus VAT

Prices include courseware and examination. Trainer travel and accommodation is included in the cost anywhere on mainland UK (England, Scotland and Wales).

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ITIL Service Offerings and Agreements Training Course Target Audience

The intermediate ITIL Service Offerings and Agreements training course is aimed at

  • Those who have successfully achieved the V3 ITIL Foundation certificate in Service Management and want to progress higher level ITIL certifications.
  • Those needing an understanding of Service Offerings and Agreements procedures and how they can be harnessed to improve IT services.
  • Those wishing to progress to the ITIL Expert in IT Service Management

ITIL Service Offerings and Agreements Training Course Prerequisites

Candidates wishing attend the ITIL Service Offerings and Agreements training course must have attained the ITIL Foundation Certificate in IT Service Management (the ITIL v3 Foundation Certificate) which must be presented in order to be accepted onto the course.

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ITIL Service Offerings and Agreements Training Course Study and Examination

ITIL Service Offerings and Agreements Topics Covered In Brief:

  1. Introduction to Service Offerings and Agreements
  2. Service Portfolio Management
  3. Service Catalogue Management
  4. Service Level Management
  5. Demand Management
  6. Supplier Management
  7. Financial Management
  8. Business Relationship Management
  9. Roles and Responsibilities for Service Offerings and Agreement
  10. Considerations of Technology and Implementation

ITIL Service Offerings and Agreements Course Duration:

The Service Offerings and Agreements training course involves 5 days of classroom-based instructor-led training including examination preparation. The exam is taken on the fifth day.

ITIL Service Offerings and Agreements Course Examination:

The ITIL Service Offerings and Agreements examination consists of eight multiple choice, scenario-based questions. Each question in the exam gives you 4 multiple choice answers to choose from. One of which scores 5 marks, one which scores 3 marks, one which scores 1 mark, and one which is incorrect and scores no marks.

The ITIL Service Offerings and Agreements examination is an invigilated, closed-book test and is 90 minutes long. In order to pass the exam you need to score 70% (i.e. answer 28 out of the 40 questions correctly).

The module credit awarded towards achieving ITIL v3 Expert is four points.

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Other ITIL Training Courses

ITIL V3 Foundation Certificate in Service Management training course

ITIL v3 Foundation Certificate - 3 days (2 points)


ITIL V3 LifeCycle Training Courses - Intermediate

ITIL V3 Lifecycle Certificate in Service Design - 3 days (3 points)

ITIL V3 Lifecycle Certificate in Service Strategy - 3 days (3 points)

ITIL V3 Lifecycle Certificate in Service Transition - 3 days (3 points)

ITIL V3 Lifecycle Certificate in Service Operation - 3 days (3 points)

ITIL V3 Lifecycle Certificate in Continual Service Improvement - 3 days (3 points)


ITIL V3 Capability Training Courses - Intermediate

ITIL V3 Capability Certificate in Planning, Protection and Optimisation (PPO) - 5 days (4 points)

ITIL V3 Capability Certificate in Service Offerings and Agreements (SOA) - 5 days (4 points)

ITIL V3 Capability Certificate in Release Control and Validation (RCA) - 5 days (4 points)

ITIL V3 Capability Certificate in Operational Support and Analysis (OSA) - 5 days (4 points)


ITIL Expert certification in IT Service Management

Once you have acquired 17 points from the ITIL Service Management Capabilities and/or ITIL Service Management Lifecycle, you can then proceed to the ITIL Managing Across the Lifecycle training course which allows to gain the extra 5 points you need for the ITIL Expert certification in IT Service Management.

ITIL v3 Managing Across the Lifecycle (MALC) - 5 days (5 points)

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ITIL Training Course Locations

ITIL Training England:

West Yorkshire: Leeds, Bradford, Halifax, Huddersfield, Wakefield, Bingley, Pontefract, Castleford, Dewsbury, Keighley

South Yorkshire: Sheffield, Doncaster, Barnsley, Rotherham

North Yorkshire: Skipton, York, Harrogate, Wetherby, Selby, Whitby, Scarborough, Middlesbrough

Lancashire: Manchester, Preston, Blackburn, Accrington, Burnley, Oldham, Bolton, Wigan, Liverpool, Lancaster, Stockport, Southport, St. Helens, Rochdale, Bramhall, Didsbury, Altrincham

Derbyshire: Derby, Chesterfield, Dronfield, Long Eaton

Nottinghamshire: Nottingham, Ilkeston, Mansfield, Sutton in Ashfield, Worksop, Newark on Trent, Beeston

Lincolnshire: Lincoln, Gainsborough, Boston, Sleaford, Market Rasen, Grantham, Grimsby, Scunthorpe, Cleethorpes, Skegness

Leicestershire: Leicester, Loughborough, Hinckley, Melton Mowbray, Coalville, Lutterworth

Warwickshire: Warwick, Birmingham, Coventry, Nuneaton, Rugby, Solihull, Redditch, Stratford-upon-Avon, Sutton Coldfield, Wolverhampton, Dudley, Stourbridge

Cheshire: Chester, Stockport, Birkenhead, Wallasey, Runcorn, Macclesfield, Crewe, Warrington, Nantwich, Winsford, Wilmslow

Staffordshire: Stafford, Stoke-on-Trent, Wolverhampton, Walsall, Cannock, Lichfield, Tamworth

Northamptonshire: Northampton, Peterborough, Corby, Kettering, Wellingborough

Bedfordshire: Bedford, Luton, Dunstable, Leighton Buzzard, Biggleswade, Sandy

Cambridgeshire: Cambridge, Wisbech, Ely, March, Whittlesey, Chatteris, Linton

Essex: Chelmsford, Basildon, Romford, Southend, Colchester, Harlow, Brentwood, West Ham

Herefordshire: Hereford, Ross-on-Wye, Leominster, Ledbury, Bromyard, Kington

Norfolk: Norwich, Great Yarmouth, King's Lynn, Dereham, Cromer, Hunstanton

Suffolk: Ipswich, Bury St. Edmunds, Lowestoft, Felixstowe, Sudbury, Haverhill, Bungay

Northumberland and Tyneside: Newcastle, Sunderland, Redcar, Gateshead, Whitley Bay, Chester le Street, Consett, Ponteland

County Durham: Durham, Darlington, Shildon, Stockton, Hartlepool

ITIL Training Scotland:

Aberdeenshire: Aberdeen, Peterhead, Fraserburgh, Inverurie, Ellon, Turriff

Angus/Forfarshire: Forfar, Dundee, Arbroath, Brechin, Montrose, Carnoustie, Kirriemuir

Ayrshire: Ayr, Kilmarnock, Irvine, Saltcoats, Kilwinning, Troon, Cumnock

Berwickshire: Greenlaw, Eyemouth, Lauder, Coldstream

Dumfriesshire: Dumfries, Annan, Lockerbie, Moffat, Sanquhar, Langholm, Gretna

Dunbartonshire: Dumbarton, Clydebank, Cumbernauld, Helensburgh, Alexandria, Kirkintilloch

East Lothian/Haddingtonshire: Haddington, Berwick, Dunbar, Tranent, East Linton

Fife: Cupar, Dunfermline, Kirkcaldy, St. Andrews, Cowdenbeath, Burntisland

Inverness-shire: Inverness, Fort William, Newtonmore, Portree

Lanarkshire: Lanark, Glasgow, East Kilbride, Hamilton, Motherwell, Coatbridge, Carluke

Midlothian: Edinburgh, Musselburgh, Penicuik, Dalkeith, Bonnyrigg

Perthshire: Perth, Crieff, Pitlochry, Blairgowrie, Rattray, Coupar Angus, Kincardine

Renfrewshire: Renfrew, Paisley, Greenock, Port Glasgow, Barrhead, Kilmalcolm

Stirlingshire: Stirling, Falkirk, Grangemouth, Bridge of Allan, Denny, Alva

West Lothian: Linlithgow, Livingston, Broxburn, Whitburn, Armadale, Bathgate

Wigtownshire: Wigtown, Stranraer, Newton Stewart, Whithorn


What is ITIL?

ITIL (The Information Technology Infrastructure Library) is a collection of policies and practices which are used in the day-to-day management of information technology, IT infrastructure and the delivery of information technology services. ITIL has been designed to provide a set of best-practices and procedural safeguards which can be adapted for the delivery and service management of IT in any organisation or business. This includes the design and strategic deployment of IT service delivery, the implementation of safeguards to ensure the quality of IT service management, and the continual improvement management of service delivery.

The ITIL qualification (version 3) is administered by the ITIL Certification Management Board, and the exams managed by the APMG including Foundation, Intermediate and Expert qualifications.

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Training Course FAQs

1. What are the maximum class sizes at public training events?
Maximum class sizes depend on the size of the training rooms at the centre you attend. Usually the maximum number of places will be either 10 or 12.

2. How do I book a training course?
Please contact us by telephone or email to discuss your requirements. Once you have decided upon the right course, training centre and date we will email a booking form for you to complete. From there the process is very straightforward. Once your course booking is confirmed you will receive an invoice by email and your joining instructions providing all the information you need for your training course will follow shortly after that. For courses that require pre-reading you will be sent this in good time before your start date.

3. What is the difference between a closed course and a public training course?
A public training course is open to anyone who has made a booking for that event, whereas a closed course is reserved exclusively for delegates from your company.

4. Can I book a closed training course?
If you have a small group or groups that require training, then we can offer available dates at training centres around the UK and at a very cost effective price. There is also an option to send a trainer out to your premises for many of the Microsoft courses we offer, so please ask about this too.

5. How do I pay for my course?
Payment is either by BACs or cheque and is payable 7 days from the invoice date or 14 days prior to the commencement of your training, whichever is sooner. If you think that you are going to have difficulty getting payment to us on time then you should let us know immediately.
If you need to put us on an approved suppliers list or raise a purchase order, please let us know.

6. What information do I need to provide when I make a query about a course?
We usually need the following information.

  • The software package, course title or training course code
  • The course level, e.g. beginners, intermediate or advanced or levels 1, 2 or 3
  • The number of delegates that will be attending
  • The software version you require, e.g. 2010 or 2013
  • Your full name, email address and telephone number
  • Your full company name and address
  • Please also make us aware of any accessibility requirements

7. What are the training hours?
Teaching is usually between 9.30am and 16.30pm and delegates are asked to arrive a good 15-30 minutes before the start time for registration purposes. Please consult your joining instructions for confirmation of training course hours.

8. Do you run courses on a weekend or evening?
There are no public training courses available on a weekend or evening. If this is something that you need then you should contact local colleges who may be able to help.

9. Do you offer residential courses?
At the moment we do not offer residential training courses. However, if you require accommodation, on your booking form there are promotional codes for hotels in many locations including the following: Beverley, Birmingham, Bracknell, Chester, Colchester, Huddersfield, Kingston Upon Thames, Leeds, Manchester, Matlock, Rutland, Sandbach, Seven Oaks, Stanstead, Sutton Coldfield, Warwick and Worcester. For public bookings there will also be a link to further hotel deals on your joining instructions.

10. How do I find my training centre?
The full address and contact telephone number of your training centre will be provided with your joining instructions, as well as a map and directions. Most training centres are in city centre locations and within easy reach of rail, road and public transport links.

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