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ITIL Consultancy Leeds, Manchester, Birmingham, Northampton, London UK Wide

ITIL V3ITIL Best Practice Consultancy

Our ITIL consultants are there to help you get the most out of your implementation of ITIL best practices. Whether you are at the planning stage, need help with ITIL policies, processes and procedures, or simply need to know what benefits ITIL can deliver to your organisation our consultancy services will help you to make the most effective and efficient use of standardised best practices across your business environment.

Adopting ITIL best practices effectively within your organisation can sometimes be a trying process and there are many pitfalls along the way. Our ITIL consultancy services can help you though the process and advise you how to best work your way through planning, implentation and standardisation, or even in raising awareness and acceptance of ITIL Best Practice within your business. We can help you to implement your service desk systems and provide consultancy services including:

  1. Service Asset and Configuration Management
  2. Service Knowledge Management
  3. Service Catalogue Management
  4. Service Improvement
  5. Release and Deployment
  6. Change Management

To help you achieve best practice and service consistency throughout your organisation we also offer a subscription based IT Service Management System through our partners at Framelogic, aimed at helping you implement, define and manage your Service Catalogue and Service Knowledge Management effectively (read more here: IT Service Management System).

ITIL Consultancy Cost:

Our ITIL consultancy services cost £700.00 per day and there is a further charge of £100.00 per day to cover the consultant's accommodation and travel costs to anywhere within mainland UK.

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Public ITIL Training Courses

ITIL training courses are available at public venues including Birmingham, Bristol, Edinburgh, Glasgow, Leeds, London, Manchester, Milton Keynes, Newcastle, Reading and Stockport through our public course ITIL training partners. Please contact us for ITIL course schedules and outlines.

If you are just starting out with ITIL and wondering where to begin, you should read our ITIL V3 Foundation Certificate in IT Service Management page.

For intermediate Lifecycle and Capabilities ITIL public training courses see here: ITIL intermediate training courses

Onsite ITIL Training Courses at your Workplace

In partnership with ITIL training partners Framelogic we are able to offer a full range of certified ITIL training courses for small groups delivered at your workplace throughout mainland UK, whether you just want to take your ITIL Foundation, proceed through to the Intermediate Capability and Lifecycle certification tracks, or to go further with ITIL and gain your ITIL Expert certification in IT Service Management.

ITIL V3 Foundation Certificate in Service Management training course

ITIL v3 Foundation Certificate - 3 days (2 points)

ITIL V3 LifeCycle Training Courses - Intermediate

ITIL V3 Lifecycle Certificate in Service Design - 3 days (3 points)

ITIL V3 Lifecycle Certificate in Service Strategy - 3 days (3 points)

ITIL V3 Lifecycle Certificate in Service Transition - 3 days (3 points)

ITIL V3 Lifecycle Certificate in Service Operation - 3 days (3 points)

ITIL V3 Lifecycle Certificate in Continual Service Improvement - 3 days (3 points)

ITIL V3 Capability Training Courses - Intermediate

ITIL V3 Capability Certificate in Planning, Protection and Optimisation (PPO) - 5 days (4 points)

ITIL V3 Capability Certificate in Service Offerings and Agreements (SOA) - 5 days (4 points)

ITIL V3 Capability Certificate in Release Control and Validation (RCA) - 5 days (4 points)

ITIL V3 Capability Certificate in Operational Support and Analysis (OSA) - 5 days (4 points)

ITIL Expert certification in IT Service Management

Once you have acquired 17 points from the ITIL Service Management Capabilities and/or ITIL Service Management Lifecycle, you can then proceed to the ITIL Managing Across the Lifecycle training course which allows to gain the extra 5 points you need for the ITIL Expert certification in IT Service Management.

ITIL v3 Managing Across the Lifecycle (MALC) - 5 days (5 points)

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ITIL Consultancy Locations

West Yorkshire: Leeds, Bradford, Halifax, Huddersfield, Wakefield, Bingley, Pontefract, Castleford, Dewsbury, Keighley

South Yorkshire: Sheffield, Doncaster, Barnsley, Rotherham

North Yorkshire: Skipton, York, Harrogate, Wetherby, Selby, Whitby, Scarborough, Middlesbrough

Lancashire: Manchester, Preston, Blackburn, Accrington, Burnley, Oldham, Bolton, Wigan, Liverpool, Lancaster, Stockport, Southport, St. Helens, Rochdale, Bramhall, Didsbury, Altrincham

Derbyshire: Derby, Chesterfield, Dronfield, Long Eaton

Nottinghamshire: Nottingham, Ilkeston, Mansfield, Sutton in Ashfield, Worksop, Newark on Trent, Beeston

Lincolnshire: Lincoln, Gainsborough, Boston, Sleaford, Market Rasen, Grantham, Grimsby, Scunthorpe, Cleethorpes, Skegness

Leicestershire: Leicester, Loughborough, Hinckley, Melton Mowbray, Coalville, Lutterworth

Warwickshire: Warwick, Birmingham, Coventry, Nuneaton, Rugby, Solihull, Redditch, Stratford-upon-Avon, Sutton Coldfield, Wolverhampton, Dudley, Stourbridge

Cheshire: Chester, Stockport, Birkenhead, Wallasey, Runcorn, Macclesfield, Crewe, Warrington, Nantwich, Winsford, Wilmslow

Staffordshire: Stafford, Stoke-on-Trent, Wolverhampton, Walsall, Cannock, Lichfield, Tamworth

Northamptonshire: Northampton, Peterborough, Corby, Kettering, Wellingborough, Daventry

Bedfordshire: Bedford, Luton, Dunstable, Leighton Buzzard, Biggleswade, Sandy

Cambridgeshire: Cambridge, Wisbech, Ely, March, Whittlesey, Chatteris, Linton

Essex: Chelmsford, Basildon, Romford, Southend, Colchester, Harlow, Brentwood, West Ham

Herefordshire: Hereford, Ross-on-Wye, Leominster, Ledbury, Bromyard, Kington

Norfolk: Norwich, Great Yarmouth, King's Lynn, Dereham, Cromer, Hunstanton

Suffolk: Ipswich, Bury St. Edmunds, Lowestoft, Felixstowe, Sudbury, Haverhill, Bungay

Northumberland and Tyneside: Newcastle, Sunderland, Redcar, Gateshead, Whitley Bay, Chester le Street, Consett, Ponteland

What is ITIL?

ITIL (The Information Technology Infrastructure Library) is a collection of policies and practices which are used in the day-to-day management of information technology, IT infrastructure and the delivery of information technology services. ITIL has been designed to provide a set of best-practices and procedural safeguards which can be adapted for the delivery and service management of IT in any organisation or business. This includes the design and strategic deployment of IT service delivery, the implementation of safeguards to ensure the quality of IT service management, and the continual improvement management of service delivery.

The ITIL qualification (version 3) is administered by the ITIL Certification Management Board, and the exams managed by the APMG including Foundation, Intermediate and Expert qualifications.

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Training Course FAQs

1. What are the maximum class sizes at public training events?
Maximum class sizes depend on the size of the training rooms at the centre you attend. Usually the maximum number of places will be either 10 or 12.

2. How do I book a training course?
Please contact us by telephone or email to discuss your requirements. Once you have decided upon the right course, training centre and date we will email a booking form for you to complete. From there the process is very straightforward. Once your course booking is confirmed you will receive an invoice by email and your joining instructions providing all the information you need for your training course will follow shortly after that. For courses that require pre-reading you will be sent this in good time before your start date.

3. What is the difference between a closed course and a public training course?
A public training course is open to anyone who has made a booking for that event, whereas a closed course is reserved exclusively for delegates from your company.

4. Can I book a closed training course?
If you have a small group or groups that require training, then we can offer available dates at training centres around the UK and at a very cost effective price. There is also an option to send a trainer out to your premises for many of the Microsoft courses we offer, so please ask about this too.

5. How do I pay for my course?
Payment is either by BACs or cheque and is payable 7 days from the invoice date or 14 days prior to the commencement of your training, whichever is sooner. If you think that you are going to have difficulty getting payment to us on time then you should let us know immediately.
If you need to put us on an approved suppliers list or raise a purchase order, please let us know.

6. What information do I need to provide when I make a query about a course?
We usually need the following information.

  • The software package, course title or training course code
  • The course level, e.g. beginners, intermediate or advanced or levels 1, 2 or 3
  • The number of delegates that will be attending
  • The software version you require, e.g. 2010 or 2013
  • Your full name, email address and telephone number
  • Your full company name and address
  • Please also make us aware of any accessibility requirements

7. What are the training hours?
Teaching is usually between 9.30am and 16.30pm and delegates are asked to arrive a good 15-30 minutes before the start time for registration purposes. Please consult your joining instructions for confirmation of training course hours.

8. Do you run courses on a weekend or evening?
There are no public training courses available on a weekend or evening. If this is something that you need then you should contact local colleges who may be able to help.

9. Do you offer residential courses?
At the moment we do not offer residential training courses. However, if you require accommodation, on your booking form there are promotional codes for hotels in many locations including the following: Beverley, Birmingham, Bracknell, Chester, Colchester, Huddersfield, Kingston Upon Thames, Leeds, Manchester, Matlock, Rutland, Sandbach, Seven Oaks, Stanstead, Sutton Coldfield, Warwick and Worcester. For public bookings there will also be a link to further hotel deals on your joining instructions.

10. How do I find my training centre?
The full address and contact telephone number of your training centre will be provided with your joining instructions, as well as a map and directions. Most training centres are in city centre locations and within easy reach of rail, road and public transport links.

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